Return/Cancellation Policy
At Saawariya Cosmetics, we take immense pride in the quality of our beauty products. Every shipment undergoes rigorous quality check processes before leaving our warehouse to ensure you receive your order in perfect condition.
1. Order Cancellation
You can cancel your order free of charge before it is dispatched (within 24 hours of placing the order). To cancel your order, please contact us immediately via email or phone. Orders cannot be cancelled after they have been dispatched.
2. Damaged or Defective Products
In the rare event that your product arrives damaged or broken during transit, you can request a replacement or refund under the following conditions:
Timeframe: You must notify us within 2 to 4 days of receiving your delivery.
Mandatory Requirement: You must provide an unboxing/package opening video clearly showing the damaged condition of the product and packaging. Requests without an unboxing video will not be eligible for return or refund.
3. Replacements
All replacement requests are subject to stock availability.
If the identical item is in stock, we will dispatch a replacement at no additional cost after inspecting your claim.
4. Refunds
If a replacement is approved but the item is out of stock, we will issue a full refund.
Approved refunds will be processed and credited to your original payment method within 5 to 6 business days.
How to Request a Replacement or Refund
To initiate a request, please contact our customer support team with your Order ID and the unboxing video:
βοΈ Email: support@saawariyacosmatics.in
πΒ Phone: +91 8595105233
β° Support Hours: Tuesday β Sunday, 11:00 AM β 7:00 PM IST
π Store Address: B-1/8, Ground Floor, Krishna Nagar, New Delhi, Delhi, 110051